Lennox Industries, in conjunction with the U.S. Consumer Product Safety Commission, is recalling Lennox ductless single-zone and multi-zone heat pumps. Internal electrical components can fail, allowing the units to overheat, posing a fire hazard.
The manufacturer received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
About 1,650 units were sold by Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550. In addition, about 380 were sold in Canada.
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free replacement of the outdoor unit. Contact Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday, by clicking on the Recall Notice posting on the landing page at www.lennox.com or by visiting www.lennox.com/about/safety/product-recalls.
While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 in. away from the recalled units. Lennox is contacting all known independent dealers about the recall directly. The dealers will contact individual consumers to arrange for recalled outdoor units to be removed and replacement units to be installed.
This recall involves three models of Lennox ductless single-zone or multi-zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall:
- Model No. MPA018S4M-1P, Serial No. 6915XXXXXX or 6916XXXXXX
- Model No. MPA048S4S-1P, Serial No. 6915XXXXXX or 6916XXXXXX
- Model No. MPA048S4M-1P, Serial No. 6915XXXXXX or 6916XXXXXX
To view photos of the units, go to www.cpsc.gov/Recalls/2020/Lennox-Industries-Recalls-Ductless-Heat-Pumps-Due-to-Fire-Hazard.